Refund and Returns Policy
Effective Date: November 16, 2024
Thank you for shopping with The Quillinked (thequillinked.com), operated by Swetha & Co. We strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your product, we offer a fair and transparent refund and return process, outlined below.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
1. Product Condition: The item must be unused, in its original packaging, and in the same condition as you received it.
2. Timeframe: Returns must be initiated within 10 days of receiving the product.
3. Proof of Purchase: A valid receipt or order confirmation must be provided.
2. Non-Returnable Items
Certain items are not eligible for returns, including:
• Products that are damaged due to misuse or mishandling.
• Custom-made, personalized, or engraved products.
• Clearance or sale items, unless they are defective or damaged upon receipt.
3. Return Process
To initiate a return, please follow these steps:
1. Contact Us: Send an email to mybusiness00info@gmail.com with the subject line “Return Request – Order [Your Order Number]”. Include details of the item you wish to return, the reason for the return, and any relevant photos if the product is damaged or defective.
2. Approval: Once we receive your request, our team will review it and respond within 2 business days with instructions for proceeding with the return.
3. Shipping the Item: Pack the item securely and send it to our return address provided in the email.
• Return Shipping Costs:
• If the return is due to a defective or incorrect item, we will bear the return shipping costs.
• For all other returns, the customer is responsible for shipping costs.
• Ensure you use a reliable shipping service and retain proof of shipment.
4. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• Approval: If approved, the refund will be processed to your original payment method within 7-10 business days.
• Partial Refunds: In some cases (e.g., product not in original condition or packaging), only a partial refund may be issued.
• Rejections: If the return does not meet our eligibility criteria, the item will be sent back to you at your expense.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at mybusiness00info@gmail.com with the subject line “Exchange Request – Order [Your Order Number]”.
6. Damaged or Defective Products
If you receive a product that is damaged or defective, please notify us within 48 hours of delivery by sending an email to mybusiness00info@gmail.com. Include photos of the damage and your order details. We will arrange for a replacement or refund as appropriate.
7. Important Notes
1. Inspection Period: Please inspect your order upon delivery and report any issues immediately.
2. Shipping Costs: Shipping fees (if any) paid during the original order are non-refundable unless the return is due to our error.
3. Processing Delays: Refunds may take longer to appear in your account, depending on your bank or payment provider.
8. Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please contact us:
• Email: mybusiness00info@gmail.com
• Address: Swetha & Co, Chennai, India
We value your business and aim to make your experience with The Quillinked seamless and satisfactory.
This policy ensures clarity, fairness, and compliance with Indian business norms while protecting both your interests and those of your customers.